Returns & Other Policies
SockJet’s Refund, Return, Cancellation and Shipping Policies Charges:
SockJet charges will register on your credit card as SockJet, LLC.
For Pay Monthly subscribers, we will continue to charge your credit card and send socks to you every month until you cancel your subscription.To cancel a Pay Monthly Subscription and no longer make a Renewal Payment (“Cancel”), you must notify SockJet by either: (1) logging in to your Account, selecting "Manage Subscriptions", clicking "Cancel" next to any current (Pay Monthly Subscription) Month to Month subscription, selecting the reason for cancelling, and then clicking "Cancel Subscription". If you cancel by email, please include the following info: Your name, subscription type, and the address where you receive your socks. That way, we’ll be sure to cancel only your subscription and not one you may have sent as a gift. We’ll stop sending socks the month immediately following your cancellation request. We must receive your cancellation email 72 hours before subscription renewal to cancel your subscription the following month. If we receive your cancellation email less than 72 hours before subscription renewal, then you will be charged for the following month and your subscription will be cancelled the month after.
Returns: We want to do everything we can to ensure that you are happy with your socks and with your SockJet experience. Our policies are stated below, but you can always email us at info@SockJet.com and we will work to ensure your satisfaction as best we can.We are happy to accept the return of any unworn product that is defective, damaged during shipping, or otherwise jacked due to no fault of your own. We’ll send a replacement pair that is of the same design or a different design as soon as possible. If a sock doesn’t fit, we are happy to send another sock of the same design or a different design in a different size or find a suitable replacement for you. In order to be replaced, defective socks must be unworn and non-fitting socks may only have been worn once and may not show signs of multiple use, and must be returned within 45 days of purchase date. Simply mail the non-fitting socks back to this address:
5668 E. 61st Street
Commerce CA 90040
Upon receipt of the old socks, we’ll send out your replacement pair and won’t charge you for shipping. We don’t send worn socks to any customers. Because of the intimate nature of wearing socks, we cannot accept returns of any products that have been worn.We do not accept returns of unworn socks simply because that month’s design is too crazy or you do not like a particular design.
Refunds: We are happy to refund the cost of any order made in error, as long as we haven’t already shipped your socks. For example, if you accidentally order two subscriptions and only wanted one, we’re happy to cancel the second subscription and refund your money. If we’ve already shipped the socks for the second subscription, we’ll cancel any future socks for the canceled subscription but cannot refund the cost of the socks that have already shipped.For Pay Once subscribers, we can issue refunds up to 90 days after the original purchase date for undelivered months remaining on the subscription. After 90 days, we are unable to issue any refunds. We do not refund the cost of socks that you have received and simply don’t like. See our Returns Policy for more details on how we’ll take care of those situations.We do not refund shipping costs for any packages that have already shipped. Late or missing refunds: If you haven’t received a refund yet, first check your bank account again.Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Delivery and Shipping Policy: We only ship in the United States.We charge a flat $3 for each pair of socks we ship domestically except in the situations described in our Returns Policy. Our shipping charge is subject to change at any time. If you have your mail forwarded, we will continue to ship your socks to the address youhave on file. You must email us at email@example.com your new address in order to change where your socks are delivered. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.